Car insurance companies are plentiful but deciding on the Top 5 car insurance companies in South Africa is different for everyone. Evaluating an insurance company depends on what you rate as ‘most important’. What is important to you? Different elements of cover appeal to people at different times in their lives. What cover will you need when you are get married? Do you have children? Do you work far from home? Or are you retired?
South Africa’s top five insurers are included in the industry index: Santam, Outsurance, Mutual & Federal, Hollard and Auto & General (and a combination of various other short-term providers).
The survey sample included 2,939 customers who were randomly selected for inclusion.
The latest South African Customer Satisfaction Index (SAcsi) for Short-Term Insurers, conducted by Consulta, reports that South African short-term insurance customers are the most satisfied with Santam’s offerings.
With an overall SAcsi score of 81.3, Santam is well above the industry average of 75.8. It is the only insurer to consistently improve its score over the past three years, from 77.3 in 2014 and 80.0 in 2015, when it overtook Outsurance to become the industry leader, SAcsi said.
Outsurance scored 77.3 (up 0.6 points) and Mutual & Federal scored 77.7 (down 1.2 points), with Hollard performing below the rest of the industry with a score of 71.2, down from 71.8 in 2015. Auto & General debuted in this year’s SAcsi with a score of 76.0.
Now in its fifth year, the SAcsi Benchmark for Short-Term Insurers offers impartial insights into the South African short-term insurance industry by blending a Customer Expectations Index, Perceived Quality Index and a Perceived Value Index to achieve an overall result out of 100.
