The best banking applications feature tools that make it easier for customers to perform a range of functions. Unlike in the past, where individuals had to go to a bank to apply for a loan or deposit money, nowadays technology has made it much simpler to do all of this.
Banking apps have been designed to make banking on-the-go easier for customers. They all offer different services for banking customers.
The South African banking system is growing at a fast rate. With mobile penetration fast-tracking the uptake of technology in various sectors, more South Africans are beginning to embrace the benefits of mobile banking. What was once a war of getting the first app to the market is now a war of having the best banking app in the market.
The top banking app in South Africa has been found to be exceptionally user-friendly. Data to use the app should ideally be free.
Which is the top banking app in South Africa?
Research has shown that First National Bank (FNB) comes out tops in the digital category. Surveys have also revealed that FNB clients have higher expectations of banking apps than other banks’ clients.
Features that are often used to make judgements about the best banking apps include:
Ease of use- clients want to know that using the banking app won’t be a complicated procedure.
Information and functional quality- the app should ideally be easily accessible with a simple way of navigating.
Reliability- the app should not have too much down-time.
Innovation – the top banking apps are always developing new and better ways of functioning for the benefit of clients.
Security- this is a key feature that is a top priority for many people. Banks should use high-level security to safeguard the financial information of banking clients.
One of the features that make the FNB app the top banking app in South Africa is that it allows users to be able to call the bank from within the app, without using any airtime. The app also has a multitude of features that simplify the banking experience.